All purchased items are shipped within 2-3 business days after purchase. At this time, we are not doing expedited shipping or international shipping. However, if you do live outside of the US, email or message Taylor on social media and she will do her best to customize an order for you. Once your order has shipped, you will receive tracking information. Incorrect shipping addresses may result in your package being lost or returned in the mail. This scenario is the responsibility of the buyer to provide additional shipping fees if necessary.
EXCHANGES & STORE CREDIT
Because we are a small business, we only offer exchanges and store credit. The item must be returned within 10 days of the date the item was received. In order to receive an exchange or store credit, the item must be in its original condition with tags attached. Layne Collective has the right to refuse an exchange or issue store credit for an item that is worn or damaged in any way.
Please note that we are a slow fashion company, meaning we do not carry a lot of pieces in our inventory at one time. Because of this, we are unable to hold pieces eligible for exchange. However, we will do our best to get you exactly what you’re hoping for. Layne Collective is not responsible for items that may be lost or damaged in transit. Shipping and handling charges are the responsibility of the buyer and are non-refundable. If store credit applied, we do withhold a $10 fee from the total to account for the return/fulfillment process time.
We include detailed descriptions and measurements on all of our items to help make the best purchasing decisions to avoid returns and exchanges. We ask that you please utilize this information to ensure you love your purchase.
Please email firstname.lastname@example.org to receive further instructions about your exchange or store credit and how to proceed.
Our earrings are final sale and non-refundable.
Layne Collective will help with any faulty item up to 3 months after the purchase date. Feel free to contact us and we will do our best to help. However, it is under the discrepancy of Layne Collective to determine if the item is faulty under our behalf or not.
SALE & DISCOUNT POLICY
All sale items are final sale. Any items purchased with a discount are final sale.Thank you for your understanding!